Refund Policy

Last Updated: May 2026

At Decora Furniture, we strive to provide quality products and excellent customer service. Please review our refund and return policy below.

1. Return Eligibility
• Returns must be requested within 7 days of receiving the item.
• Items must be unused, unassembled, and in their original condition.
• Items must be returned in the original packaging.
• Proof of purchase is required for all returns.

2. Non-Returnable Items
• Custom-made or special-order items.
• Personalized products.
• Clearance or final sale items.
• Mattresses, bedding, and other hygiene-sensitive products.

3. Damaged or Defective Items
• Customers must report damaged or defective items within 48 hours of delivery.
• Photos of the damage may be required.
• We will review the claim and provide a replacement, repair, or refund when applicable.

4. Refund Process
• Once the returned item is received and inspected, we will notify you of the approval or denial of your refund.
• Approved refunds will be issued to the original payment method.
• Refund processing may take 5–10 business days depending on your financial institution.

5. Return Shipping
• Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
• Original shipping charges are non-refundable unless required by law.

6. Order Cancellations
• Orders may be canceled before shipment.
• Once an order has been shipped, it cannot be canceled and must follow the return process.

7. Contact Information
Decora Furniture
226 New Brunswick Ave.
Perth Amboy, NJ 08861
Email: ventas@decorafurniturenj.com
Phone: 908-966-2336

If you have any questions regarding returns or refunds, please contact us before making a return request.